Looking for answers? Find them here!

Plant Care

Do you have any tips for looking after plants?

Research Research Research! You'll find most of our house plants require very little attention, a bit of water every week and some bright indirect sun, but all plants are a bit different. Things you can consider:  

- How often should I water this plant? 

- How much sun does it need? 

- Does it like misting? How much? 

- Does it like sitting in water, or hate it? 

All these answers are a quick search away, and if you're still unsure, you can follow our social media platforms (especially Candide) for advice, tips, and beautiful pictures. 

Help me! I can’t stop killing plants!!!

Most plants have relatively easy requirements, but the hard part is sticking to it and looking after them regularly. Contact us for advice and tips on specific plants and follow us on social media for generalised tips and gorgeous plant pictures.

How easy is it to look after your plants?

Our plants range from easy to difficult. While some could tend to plants for days, most of us just like looking at healthy plants, without the effort. As such, most of our plants are very easy to look after. And don’t worry if you’re having any trouble as we’re always happy to lend a hand if you contact us.

Our Products

What is a plug plant?

We sell many plants as sets of plug plants. These are just-sprouted seedlings ready to be planted somewhere so they can flourish in your garden or home.

Do you have compost? What is Coir?

Yes, we sell a range of compost, all in convenient sizes.

Coir is a very high quality Peat-Free compost. We encourage the use of Peat-Free compost as part of an effort to stop harvesting valuable Peat and save our planet!

What is the Growing System and why should I buy it?

You can learn all about our Growing System here directly from our founder Jonathan.


What are the best houseplants to get started?

Cacti are ALWAYS a good go-to plant as they require barely any attention, and Rubber Plants (Ficus) are a close second. However, if you're looking for bigger, bolder plants then you will definitely want to consider our Monsteras and Yuccas. These beauties have adapted very well to harsh conditions, meaning they make great houseplants.

When should I water houseplants?

All houseplants are a little different but most need some water every 5-7 days (or when the soil 2-3cm below surface is dry) to keep your plants happy and healthy. We would, however, still recommend you do a bit of research as some plants like less water, more often.

How often should I feed my houseplant?

While each plant is different, most of them benefit from being fed once a month.


How long is the delivery time?

Our plants will always be with you 1-5 working days after you've placed the order. On average, you can expect a 3-working-day delivery.

Where do you deliver to?

We deliver to anywhere in England, Scotland, or Wales. Unfortunately, we are unable to deliver to Northern Ireland or any British islands elsewhere for the time being.

We don't currently offer international shipping.

How much does delivery cost?

If you're not fussed about getting your item quickly, we can deliver for free. Alternatively, for a £5.45 fee you can get guaranteed shipping in 1-3 business days.

Can I track my orders?

Yes, once you've placed your order, you'll be emailed with a tracking number and instructions on how to track your order.


My order arrived damaged, what do I do?

Not to worry, orders sometimes get damaged on their trip and no one is really at fault here. You could see it as a chance to get adventurous and nurse the poorly plant back to life or, if it's too badly damaged, just send us a message and we'll do our best to ensure the speedy delivery of another straight to your door.

How do I cancel or change my order?

We totally understand that things can change suddenly or mistakes can be made. So if, for whatever reason, you decide to change or cancel your order you can contact us on the website or email us direct at info@acquatower.com.

Just make sure to include your Order Number and as many specific details about your request as possible and we'll do our best to solve your issue.

I’m unsatisfied with my order, how do I return it?

We're so sorry your order wasn't satisfactory for you. You're welcome to contact us on our website or email us directly at info@acquatower.com.

Let us know the specific details of your request and your order number, and we'll do our best to solve your issue.

My order came incomplete, what do I do?

While we always try our absolute best to get your whole order to you in pristine condition, occasionally things can go wrong. If that happens, just contact us and we will do everything we can to remedy the situation as soon as we can.

What pots do the plants come in?

All our plants come in Nursery pots ready to be planted or repot into a fabulous ceramic pot.


How do your Subscriptions work?

Just go to our Subscriptions Page and choose the one you want. You'll then get the option to:

- Buy it once to try it

- Pay as you go

- Pay upfront for 3, 6, or 12 months

When paying for a Subscription over time, you'll have the option to receive it every month, or every other month.

When receiving a Subscription from us, you can expect Expertly Curated packages of our finest plants.

Is it worth subscribing?

Absolutely! The biggest benefit of using a Subscription is that you only need to set it up once. After initial setup everything is automatic. All you have to do is expect a package from us every 1 or 2 months (depending on which subscription you chose), and then shower your new plants with love.

Whichever Package you go for, you'll benefit from lower prices than buying the plants individually, as we've built some super discounts into each option.

Can I buy Gift Subscriptions?

At current, we have no process set up for gifting. However, if you contact us and specify what you would like, we will do our best to accommodate you.

Can I cancel my Subscription?

Every time you receive an email concerning your subscription, you should see a link to manage your subscriptions and cancel them.