Shipping & Returns
How long does delivery take?
Our plant delivery typically takes between 1-2 business days, depending on your location and the availability of the plant species.
You'll receive a tracking number once your order is dispatched. If you're in a remote area, delivery may take a little longer, but we ensure all plants are shipped in optimal conditions for freshness.
Do you offer same day or next day delivery?
Yes! We offer next-day delivery options for select locations and plant varieties. If you need your plants urgently, simply choose the express shipping option at checkout.
Next-day plant delivery is subject to availability, so we recommend placing your order early in the day.
Do you offer a guarantee on my plants?
Yes, we provide a plant health guarantee! If your plant arrives in less-than-perfect condition, we offer a hassle-free replacement or refund.
Simply contact us within 24 hours of receiving your plant and we'll ensure you're satisfied. Our top priority is delivering healthy, thriving plants to your doorstep.
What is your customer satisfaction guarantee?
We are committed to 100% customer satisfaction. If you're not completely happy with your plant purchase, we offer a hassle-free return, replacement, or refund policy.
Whether the plant arrives damaged or doesn't meet your expectations, our team will work quickly to resolve the issue to ensure you're satisfied with your order.
How do I contact customer service?
If you have any issues with your plant order, our customer service team is available to help. You can reach us via email, phone, or through our live chat on the website.
We aim to respond to all inquiries within 24 hours, ensuring your concerns are addressed quickly and efficiently.
What happens if I receive the wrong planet?
In the rare event you receive the wrong plant, please contact us immediately.
We will send the correct plant as soon as possible and arrange for a return or keep policy for the incorrect item.
Our goal is to ensure you receive exactly what you ordered, and we will resolve the issue swiftly.
Can I return my plants if I changed my mind?
Due to the perishable nature of plants, we generally do not ask for returns. If you have any concerns about your order or your plants, please reach out to our customer care team, and we will work to resolve any issues you may have promptly..